Covid-19 Patient Information
Recently, the World Health Organization officially declared the COVID-19 coronavirus outbreak a pandemic. It’s more important than ever that we stay committed to our mission of enhancing health and well-being for our patients, communities and ourselves. Please read the following information and be aware that we will be making updates as the situation continues to evolve.
We know that some of these restrictions and recommendations may be burdensome, but please realize they all are intended to ensure everyone’s health and safety.
IS REHABILITATION ASSOCIATES OF INDIANA STILL OPEN?
Although we are offering Telehealth appointments, the office is open should you need to call us for any reason. However, we are closed for any walk in business. You can call or sign into the Patient Portal and leave us a message. Any prescriptions generated will be sent to your preferred pharmacy or to your home.
WHAT WILL HAPPEN WITH MY UPCOMING APPOINTMENT?
If you have an appointment scheduled as an existing patient, we are currently offering telehealth appointments ONLY. There are no in-office visits at this time . You may request a Telehealth visit by calling our office or by sending us a direct office message through the Patient Portal. To send us a message in the Patient Portal, you can go to Messages > New Message.
We request that you also take a photo of the front and back of your insurance card and submit those images through the Patient Portal as verification.
To upload a your insurance card photo, go to Health Record > Documents > Upload Document
We will bill insurance for your Telehealth visit, but you will be responsible for all deductible/co-pay/co-insurance as required by your insurance. If denied you will be responsible for a reasonable flat rate fee.
In order to conduct the Telehealth visit you will need to make sure your address, cell phone and email are up to date as well in the Patient Portal.
To update your address and cellphone go to Account > Address and Phone
To update your email: go to Account > Change Security
PLEASE be available for your appointment at your appointment time and within the hour window following your appointment time. Although we make every effort to contact you at your appointment time, due to the high volume, our providers may be running behind.
Click the appropriate link from a smartphone or tablet to download the app needed for the virtual appointment. Click on one of the following links to obtain the phone app:
- Apple: https://apps.apple.com/us/app/anywherecare/id1189165196
- Google: https://play.google.com/store/apps/details?id=com.isalushealthcare.AnywhereCare&hl=en_US
Technical requirements: high speed internet connection, smartphone with a camera and microphone.
Once you are in the visit, the app will ask for consent for the Telehealth Consent and Financial Responsibility.
After the visit any prescriptions will be sent to your preferred pharmacy or mailed to your home address.
If any follow up appointments or orders are required we will reach out to you for scheduling those.